We are not selling enough/fast enough to bring in sufficient revenues.

(The area of focus, including, but is not limited to volume and availability of products to be sold, land purchase, geographical impact, market trend, technology adoption, etc.)

Sample problems to resolve :

A) GTO Collection in our Malls

In the matter of the GTO calculation, how do we ensure data integrity is established from the Point of Sale (POS) system report submitted by the merchants?

B) Alternate Sales Channels

What other platforms can we can use to increase our lead conversion rate?

We don’t have enough variety of products and services.​

(The area of focus , including, but is not limited to lack of purchasing options i.e., developing products without considering the target market, location maturity, surrounding amenities, retail offerings, etc.)

Sample problems to resolve :

A) Value-Added Services

At the point of key handover, what other form of service we can offer our residents in the form of curated services. (e.g. Providing waste recycling/management service) How can this be monetized?

B) New products

Fresh graduate with basic income is not eligible for the low-cost housing program. How might we create programs/product (e.g. rent to own/shared-ownership) that meet their needs?

C) Interim Businesses

How to further increase the monetize of our current interim businesses – e.g Solar Farm, Wind Farm , Petting Zoo – entertainment etc?

What other interim businesses should we venture into to generate new revenue stream for the company?

Our cost structure is not efficient and is not consistent with the nature of our business.

(The area of focus, including, but is not limited to overall cost structure of company, divisions, departments; external cost factors i.e., high construction cost, cost-benefit analysis, etc.)​

Sample problems to resolve :

A) Rejuvenate Retail Business

Since we can no longer rely on Legoland, how can we rejuvenate the Mall of Medini to double its footfall and sales? How can we replicate this in our other malls?

B) Office Space Optimization

With over 50% of our staff already working from home, we do not need to rent large office space. What can we do to make our office space more cost-efficient? e.g Solaris Dutamas vs Publika which one is more cost-efficient for UEMS?

We are painfully slow when it comes to getting things done.

(The area of focus, including, but is not limited to lengthy processes involving sales, procurement, internal approvals, etc.; Empowerment of staff, lack of trust, delegation and skillsets, etc.)​

Sample problems to resolve :

A) Duplication of Roles/Functions

How can we consolidate overlapping roles in UEMS to better manage our costs? e.g Marketing spend is done by each of our division, or should we centralize it?

B) Speed to market

How can we get our products to market quickly?

How can we be more agile in our ISOP procedures and obtain Management approvals to achieve faster turnaround to market every time?

There is a noticeable lack of ownership/stewardship in the organization.

(The area of focus, including, but is not limited to current culture within the company vs. diversity of employee demographics vs. emerging workforce trends; Lack of positive ownership, leadership, influences).

Sample problems to resolve :

A) Organization behavior

How might the management empower their employees to take the initiatives to lead projects?

How might we ensure effective and consistent communication of key messages, minimize silo mentality and improve collaboration across the organization?